Terms & Conditions
Cancellation Policy:
In the name of fairness and an effort to allow everyone the workout they deserve, PULSE has implemented a strict cancellation policy. All classes at or before 930am require a 12 hour cancellation prior to class start time. This allows the participants on the wait-list enough notice to prepare for class. All classes after 930am require a 3 hours cancellation prior to class start time.
If you are unable to show or are a late cancel to class:
- Class pass packages will lose 1 class
- Unlimited packages will be charged $5.
Please understand that it's not about why you weren't able to make it, but because the spot was reserved under your name and was not able to be. On a level 1 or higher weather emergency, this policy will NOT be in effect and there will be no charges given for late cancels.
Age Restrictions:
Unless specialty children’s classes or workshops are in effect, we cannot allow participants under the age of 15. A parent must accompany all participants under 18.
Waitlist:
If a class is full, you can join the wait-list. If you are allocated a spot through the wait-list, you will be notified by email and/or text. You are considered registered for the class and the cancellation policy above pertains at this point.
Frequently, 2-3 spots become available at the last minute due to no-shows. Drop ins can standby by arriving at least 10 minutes prior to the class. Drop ins will be on a first come, first served basis.
Arrival / Check-in:
Participants must arrive at least 5 minutes prior to class to allow time to gather appropriate equipment and keep class on time. Upon arrival, check-in at the front desk by signing by your name on the printed attendance sheet. For those not pre-registered, check in at the front desk with the staff and print your name legibly on the sheet.
*If you are new to Pulse, please arrive 10-15 minutes early so we can show you around.
We provide a storage area for belongings, but are not responsible for those items
*Be sure to share any injuries or limitations with your instructor before class. If concerned, be sure to get a physician’s approval beforehand. For your safety, please do not wear street shoes on the yoga or fitness floors. Keep mud, snow, salt and dirt of the fitness floor by always bringing a clean pair of shoes used only indoors.